3-Day Hygiene-Safe Support Window
3-Day Hygiene-Safe Support is available for eligible order, size, wrong item, or damaged item concerns.
Refund Policy
3-Day Hygiene-Safe Support is available for eligible order, size, wrong item, or damaged item concerns. for Her Care Orders
Aevyrixa Her Care keeps support fair and transparent while respecting hygiene-sensitive product handling.
Shop Her CareHygiene-Sensitive Conditions
Eligible support requests require unused, unwashed items in original packaging with tags and hygiene liner/seal where applicable.
Size Check Rule
For size checking, try the product only over clean underwear or clean fitted clothing. Direct skin contact, washing, staining, odor, removed hygiene liner/seal, or damaged packaging may make the item ineligible for exchange/refund.
Unboxing Proof
For wrong item, missing item, damaged item, or packaging issue claims, an unboxing video is required. The video should start before opening the parcel and clearly show the sealed package, label/order reference, opening process, and product condition.
Used Product Policy
For hygiene and safety reasons, used, washed, stained, damaged, odor-marked, or directly worn intimate products cannot be returned or exchanged.
Review First
All support, exchange, or refund requests are reviewed by the Aevyrixa Her Care team before approval.
Return Cost
If the issue is caused by Aevyrixa, we will support the correction. If the request is due to customer size preference or change of mind, delivery/return cost may be the customer's responsibility.