FAQ

Clear answers before you choose your Her Care essentials.

Practical guidance on products, sizing, delivery, payment, and 3-Day Hygiene-Safe Support is available for eligible order, size, wrong item, or damaged item concerns..

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What is Aevyrixa Her Care?

Aevyrixa Her Care is a premium women's comfort, hygiene, reusable care, and intimate essentials brand. We deliver discreetly across Bangladesh with direct order confirmation before dispatch.

What products do you sell?

Our store carries reusable period care, comfort panties, hygiene essentials, and intimate care products — all selected for comfort, discretion, and everyday confidence.

How do I choose a size?

Start with your usual underwear size. If you are between sizes, we recommend sizing up. Contact us before ordering if you need size guidance — our team is happy to help.

Can I check size after delivery?

Yes. For size checking, try the product only over clean underwear or clean fitted clothing. Do not wear it directly against skin. Items must remain unused, unwashed, and in original packaging to remain eligible for size-related support.

What is 3-Day Hygiene-Safe Support?

3-Day Hygiene-Safe Support is available for eligible order, size, wrong item, or damaged item concerns.

What are the support eligibility conditions?

Eligible support requests require unused, unwashed items in original packaging with tags and hygiene liner/seal where applicable.

Can used items be exchanged or refunded?

Used, washed, stained, odour-marked, damaged, or directly worn intimate products cannot be exchanged or refunded for hygiene and safety reasons.

What proof is needed for wrong or damaged orders?

Wrong item, damaged item, missing item, or packaging issue claims require an unboxing video that starts before parcel opening and clearly shows the sealed package, label or order reference, opening process, and product condition.

How does delivery work?

Bangladesh delivery estimate is 2-7 working days after confirmation. Our team reviews delivery details before dispatch.

Do you offer privacy packaging?

Orders ship in discreet privacy packaging without sensitive product details on the outside.

How can I track my order?

Use the Track Order page and enter your order reference number and phone number. Our team also confirms dispatch details directly before sending your parcel.

What payment methods are available?

Cash on Delivery is available for eligible Bangladesh orders. Our team will confirm your phone and delivery address before dispatch. Enabled mobile wallet and bank transfer options are shown during checkout.

Will I receive order confirmation?

Yes. After checkout, your order reference appears on the confirmation screen. Our team will confirm delivery details directly before dispatch.